General Terms And Conditions
1. Area of application
These terms and conditions apply to all deliveries made by SolarCosa as a result of received orders. No further agreements, either verbal or written, have been made. Should any provisions included herein become not legally effective and/or not practicable either wholly or in part, and/or lose their legal effectiveness and/or practicability at a later date, this shall not affect the validity of the remaining provisions
The prices indicated on the items include statutory value-added tax. All offers are non-binding and subject to confirmation. Errors excepted.
3. Shipping costs
We can ship to any address in Germany free of charge for orders of €100 or more. For orders less than this amount we charge €4.95 shipping and handling for each order. We deliver to Belgium, Denmark, England, Finland, France, Italy, Luxembourg, Monaco, the Netherlands, Austria, Poland, Scotland, Sweden, the Czech Republic and Wales, and for each order we charge €9.95 for freight costs. For shipment to Andorra, the Azores, Balearic Islands, Greece, Ireland, Canary Islands, Liechtenstein, Madeira, North Ireland, Portugal, Switzerland, Slovakia, Slovenia, Spain, Hungary and the Vatican we charge €12.95 for freight costs for each order. We deliver to Albania, Andorra, Bulgaria, Estonia, Faroe Islands, Georgia, Iceland, Israel, Yugoslavia (Serbia and Montenegro), Croatia, Latvia, Lithuania, Macedonia, Malta, Moldavia, Norway, Romania, Turkey, Ukraine, the United States of America, Belarus as well as to Cyprus, and for each order we charge €29.95 for transport costs.
4. Order confirmation
We confirm every order immediately by email. For large quantity orders we require your reconfirmation of our confirmation.
5. Method of shipping
Deliveries are generally carried out by United Parcel Service (UPS). In particular cases we commission other carriers.
6. Risk of transport
SolarCosa carries the risk of loss or damage to goods on transport before they are delivered to the buyer. The same applies to return consignments within the scope of right of cancellation (see §8).
7. Delivery time
In general we can deliver nationwide within 48 hours of receipt of your order, provided that all billing and delivery information has been submitted to us and that the goods are available. In case several deliveries are necessary due to bottlenecks in the delivery, SolarCosa will not charge you more for shipping than the amount that was originally quoted to you at the time you place your order.
8. Right of cancellation
You have the right to cancel this contract within 14 days without giving reasons. The cancellation period is 14 (fourteen) days from the date on which you or a third party nominated by you, other than the carrier, take possession of the goods.
To exercise your right of cancellation, please inform us of:To exercise your right of cancellation, please inform us of:
Name: Dr. Stefan Rauscher
Street: Rigaer Str. 3
Post code / City: 10247 Berlin
Phone number: +49 30 42802070
Fax: +49 30 42802071
within a unique declaration (e.g. a letter sent by mail, fax or email) of your decision to cancel this contract. You can optionally use the attached sample cancellation form. You can also fill out and submit the sample cancellation form or an other unique declaration, electronically, on our website (http://www.solarcosa.de/Widerruf). Once you have made use of this possibility, we will send you confirmation of the receipt of such cancellation immediately (e.g. by email).
To guarantee the cancellation period it is sufficient to submit the notice of implementation of the right of cancellation before the cancellation deadline has expired.
9. Consequences of cancellation
If you cancel this contract, we are obliged to repay all payments that we have received from you including delivery charges (except for additional costs arising from choosing a different type of delivery to the cheap, standard delivery offered by us) without delay and at the latest within fourteen (14) days from the date on which the notice of cancellation of this agreement is received. We use the same means of payment for this repayment that you used in the original transaction, unless something else has been expressly agreed with you; in no instances will fees be charged for this repayment. We may refuse to refund payments until we have received the goods again or until you have demonstrated that you have returned the goods, whatever is sooner. You must return or hand over the goods promptly and in any case no later than fourteen days from the date on which you have informed us about the cancellation of this agreement. The deadline is guaranteed, if you send the goods before expiration of the fourteen day period. You must bear the direct costs of returning the goods. You will only be liable for any possible loss in value of the goods, if this loss in value is attributable to their unnecessary handling for testing, properties and function of the goods.
Should the delivered item clearly show material or manufacturing defects, to which transport damages also count, please submit your complaints to us or to the dispatcher. Legal rights to rectification, to removal of all material or manufacturer's defects arising within the legal warranty period or new delivery as well as - when legal requirements are present - right to a purchase price reduction or withdrawal from contract, right to demand damages, including replacement of damage instead of reimbursement of your futile expenditure are made valid at buyer's option. Warranty claims exist without prejudice to the legal requirements/rights.
For return delivery of guaranteed items, please use the attached return merchandise form we enclose with every consignment. Please give a brief description of the defects and let us know what we can do to solve the problem.
11. Method of payment
We require payment in advance of shipping. Payment can be made with credit card or cash on delivery. For payments in advance, we grant a 3% cash discount. We enclose a sales receipt with every consignment.
Advance bank transfer is accepted but not in cheque form. Our order acknowledgment will include the total price less 3% cash discount, the order number and our bank account details. Please make sure you indicate in your payment the order number so that we can process your order quickly. Dispatch of goods follows after receipt of invoice amount.
11.2. Credit card payment
We accept Eurocard/Master Card, American Express, and Visa. In addition to your credit card number, the expiry date and the credit card company, we also require the credit card verification number (CVV). The CVV is a 3-digit number (Eurocard/Mastercard, Visa) or 4-digit number (American Express) on your credit card, which provides security enhancement against misuse of credit cards on the Internet. We debit the purchase price with confirmation of your order.
12. Retention of title
The goods supplied to the customer remain the property of SolarCosa until the complete purchase price has been paid.
13. Data acquisition and storage
Our data security practice is in accord with the German Data Protection Act and the Electronic Telecommunication Services Data Protection Act. We protect your personal information with a secured SSL connection. All information entered when ordering e.g. your personal information (address, telephone number, etc.), the chosen method of payment and credit card and account information. SolarCosa only share personal information (without your consent) necessary for processing the order and for the settlement of the contract. You can get information from us anytime concerning your stored personal information or have your personal information erased.
Click hier to get more information on data protection.
14. Final clause
The general terms and conditions of sale are subject to the Law of the German Federal Republic.
Berlin, 13 June 2014